📋 About Your Medication
Bliv offers both compounded GLP-1 medications prepared by licensed compounding pharmacies, and access to branded GLP-1 medications manufactured by Novo Nordisk (Ozempic®, Wegovy®) and Eli Lilly (Mounjaro®, Zepbound®). Your prescription will specify which type you have been prescribed. Compounded medications are not FDA-approved finished drug products, though they are prepared under federal standards by licensed pharmacies. Branded medications are FDA-approved. If you have questions about which medication you are receiving, please check your prescription label or contact your Bliv provider.
Tracking Your Order
Once your prescription has been approved and your order has shipped, you will receive a shipping confirmation email containing your FedEx tracking number. Use that number at fedex.com to see the current status and estimated delivery date. You can also log into your patient portal at app.joinbliv.com/login to view your order history and status.
What the Order Stages Mean
Purchase Confirmation: Your request is in the queue for provider review.
Provider Approved: Your prescription has been approved.
Sent to Pharmacy: Your prescription has been sent to the pharmacy.
Processing at Pharmacy: The pharmacy is preparing your medication.
Shipped: Your order is on its way. A tracking email has been sent.
Delivered: Your package has been delivered to your address on file.
Haven't Received a Tracking Number?
Check your spam folder first. If it's not there, your order may still be in the approval or preparation stage. Contact [email protected] with your name and account email.
Medication Not Received
If your tracking shows delivered but you have not received your package, please see our article My Package Is Missing or Lost. GLP-1 medication requires refrigeration — do not inject from a package left unsecured in extreme temperatures.