📋 About Your Medication
Bliv offers both compounded GLP-1 medications prepared by licensed compounding pharmacies, and access to branded GLP-1 medications manufactured by Novo Nordisk (Ozempic®, Wegovy®) and Eli Lilly (Mounjaro®, Zepbound®). Your prescription will specify which type you have been prescribed. Compounded medications are not FDA-approved finished drug products, though they are prepared under federal standards by licensed pharmacies. Branded medications are FDA-approved. If you have questions about which medication you are receiving, please check your prescription label or contact your Bliv provider.
We Take Defective Shipments Seriously
If you received a vial that appears empty, under-filled, or otherwise compromised, do not attempt to use it. Contact us immediately.
Before Reporting: Check Your Vial Carefully
GLP-1 medication is a dense liquid that can be difficult to see in a glass vial. Before submitting a report:
Hold the vial up to a bright light and tilt it — the liquid may be pooled at the base or side
Compare the fill level to your dosing plan to confirm how many doses the vial contains
Confirm you have not already used doses from this vial that would account for the reduced fill
How to Report a Defective or Empty Vial
Email [email protected] with all four of the following — all are required to process a replacement:
A clear photo of the vial showing the fill level
The BUD (Beyond-Use Date) printed on the vial label
The lot number printed on the vial label
Your full name and account email address
What Happens After You Report
Our team will review your submission and respond with next steps. These cases are handled as a priority.