📋 About Your Medication
Bliv offers both compounded GLP-1 medications prepared by licensed compounding pharmacies, and access to branded GLP-1 medications manufactured by Novo Nordisk (Ozempic®, Wegovy®) and Eli Lilly (Mounjaro®, Zepbound®). Your prescription will specify which type you have been prescribed. Compounded medications are not FDA-approved finished drug products, though they are prepared under federal standards by licensed pharmacies. Branded medications are FDA-approved. If you have questions about which medication you are receiving, please check your prescription label or contact your Bliv provider.
If Your Tracking Shows Delivered but You Have No Package
Before contacting us, please check around your door, mailbox, side entrances, and with neighbors. Wait 24 hours — FedEx occasionally scans packages as delivered a day early.
If still missing after 24 hours, contact [email protected] with your name, account email, and tracking number.
If Your Tracking Shows No Movement for Many Days
Contact us at [email protected] with your tracking number and we will follow up with the carrier.
Repeated Missing Shipments
If this has happened before, mention it in your email. We can explore signature requirements, hold-for-pickup at FedEx, or an alternate delivery address.
Important: Medication and Temperature
GLP-1 medication must be kept refrigerated. If a package has been sitting unrefrigerated for an extended period after delivery, do not use the medication — contact support to discuss a replacement.